After-Sales Policy

Last updated: September 10, 2026

This policy applies to YesGK orders worldwide. Mandatory consumer rights differ by country and take precedence over our voluntary policies. This version applies to orders placed after its publication and does not remove rights or commitments attached to earlier orders.

Cancellation Before Shipment and Deposits

Cancellation before shipment is separate from a return after delivery. The following voluntary cancellation terms apply only where permitted by applicable law and disclosed before purchase.

In-Stock Products

We will purchase the product from the studio after receiving your final confirmation. If you cancel before we have made the purchase, you can receive a full refund of the amount paid for the canceled order.

If you request cancellation after we have made the purchase but before shipment, our existing cancellation policy provides for retaining the deposit, equal to 30% of the full product price, where legally permitted. This amount forms part of the product payment and is not an additional fee charged on top of that deposit.

Pre-Order Products

After you confirm the purchase, we will place the order or reservation with the studio on your behalf. Under our voluntary cancellation policy, the agreed deposit is non-refundable and cannot be transferred to another product once that commitment has been made, to the extent permitted by applicable law.

These deposit restrictions do not override mandatory cancellation rights or refunds required because of non-fulfillment, qualifying delays or another legally protected reason. The fact that funds have been paid to a studio does not remove YesGK's obligations to its customer.

Unboxing, Handling and Handmade Variations

1. Inspect the package and product promptly. Photograph visible shipping damage and check for missing parts.
2. Check the orientation of the inner box before opening it. Remove fragile parts carefully, especially thin, pointed or interlocking components. Do not use excessive force.
3. Check all packaging compartments for accessories. Keep the packaging during assembly and, where reasonably possible, while an after-sales issue is being reviewed.
4. Handle and assemble the statue with care. Damage caused by misuse or incorrect assembly is not covered by our voluntary remedies unless applicable law requires otherwise, including where inadequate instructions caused the problem.

GK statues are handmade collectibles. Minor variations in paint, joins, finish and assembly fit may occur. We assess whether a reported issue is a minor variation consistent with the product description, actual damage or a material defect. Describing a product as handmade does not exclude responsibility for damage, material defects or significant differences from its advertised description.

Product images may show studio prototypes or renders, and minor differences may occur in the final production version. This does not give us an unrestricted right to supply a materially different product. Please contact us if the delivered item differs significantly from the description provided when you purchased it.

Outer shipping cartons may show transit wear. If the packaging damage affects the product or packaging specifically advertised as part of the collectible, include that information in your claim.

Returns, Exchanges and After-Sales Support

Except where required by applicable law, we do not offer voluntary returns or exchanges solely because of a change of mind, personal preference or a decision that the customer no longer wants the product. This applies to both in-stock and pre-order products.

We review claims involving damaged, defective, missing or incorrect items individually. Depending on the evidence and applicable rights, an appropriate resolution may include replacement parts, repair assistance, an agreed refund or a return for a refund.

A refund without returning the product is not guaranteed. We may require the affected product to be returned for verification as part of resolving a claim. Any agreement to waive a return applies only to the specific case confirmed in writing and does not create a general entitlement to keep an item and receive a refund.

If the law applicable to your purchase provides a withdrawal or change-of-mind return right, you may exercise that right even when the product is not defective. Our voluntary restrictions do not remove such rights.

Reporting a Product or Delivery Problem

Please contact info@yesgk.com promptly after discovering an issue and provide:

• Your order number and the affected product or part.
• A description of the issue and when it was discovered.
• Clear photographs of the affected item, relevant accessories, packaging and shipping label, where relevant and available.
• An unboxing video, if available. It can assist our assessment, but its absence alone does not automatically invalidate a claim.

We may request additional information reasonably necessary to assess the issue. Our review may include order records, product descriptions, photographs, tracking information, product identifiers and returned goods. If information is incomplete or inconsistent, we may ask for clarification before reaching a decision.

Please retain the affected item, relevant accessories and available packaging while the issue is being reviewed. Before carrying out repairs or modifications that could affect the assessment, contact us where reasonably possible. These requests do not remove mandatory rights or require unsafe handling.

A claim will be assessed on the available evidence. We may decline a discretionary claim that is not supported by the evidence, subject to applicable consumer rights and payment-provider rules.

Return Instructions and Verification

If a return is agreed or required, we will provide the applicable instructions, including the return address and the items to be returned. Please contact us before sending a package back and do not assume that the address on the original shipping label is the correct return address. If a payment provider gives instructions for an active claim, follow that process.

Where a return is required, please return the correct product and relevant accessories covered by the claim, package them securely and retain shipping and delivery evidence. Include your order number so that the package can be identified.

Returned goods may be inspected to verify their identity, condition, contents and consistency with the reported issue. Any discrepancy, such as a different item, unrelated missing components or additional customer-caused damage, will be documented and assessed under applicable rules. The damage or missing parts originally reported will not, by themselves, be treated as customer-caused return damage.

Where permitted, refund processing follows receipt and reasonable inspection of the returned goods. An inspection will not be used to delay a refund beyond an applicable legal or payment-provider deadline. Where those rules require an earlier refund or accept other evidence of return, we will follow those requirements.

Responsibility for return shipping depends on the reason for the return and applicable law or payment-provider rules. Where YesGK is required to bear those costs, we will do so. Any customer-paid return charges under a voluntary arrangement will be explained and agreed before the return is sent.

Refunds and Agreed Resolutions

Refund eligibility and the amount due depend on the circumstances, the payments associated with the affected order and applicable rights. Shipping charges will be included where required. A partial refund or repair-based settlement requires agreement and will not be imposed instead of a remedy required by law or a payment-provider decision.

Any refund already provided for the same issue will be taken into account when calculating the remaining amount due, so that the same loss is not reimbursed twice, subject to applicable rules.

Refunds will normally be processed through the relevant original payment transaction. We will confirm the resolution and refund details in writing and process amounts due without unreasonable delay and within applicable deadlines. The time for funds to appear in your account also depends on the payment provider or financial institution.

Pre-Order Timing and Unfulfilled Orders

Pre-order release and shipment information is based on the studio information available when the order is placed. An estimated release date is separate from the time needed for preparation and transportation.

If we learn that we cannot meet an applicable shipment commitment, we will communicate the delay and provide the revised information, choices and refunds required by applicable law. We will obtain consent to a delay where required. If an order cannot be fulfilled, we will refund the payments required for the unfulfilled order.

A product being described as a pre-order or collectible does not, by itself, remove any statutory cancellation or return right.

Contact and Payment Disputes

Please contact info@yesgk.com if you need help with an order. We encourage direct communication so that we can investigate and work with you on a resolution.

Contacting us does not waive or suspend any applicable deadline or right to raise a claim with a payment provider or card issuer. We will respond through the relevant dispute process and provide supporting records where required. A request or dispute will be assessed on its circumstances and evidence, rather than being rejected solely because a customer exercised a protected right.

Applicable Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights, including any applicable withdrawal, cancellation, repair, replacement, return or refund rights. Applicable payment-provider protections remain available under the provider's terms. Where those requirements differ from our voluntary policies, the applicable requirements take precedence.