FAQ
How does ordering work?
At checkout, your payment is only held — nothing is charged yet. Within 1–3 days we confirm your item and email you from info@yesgk.com. Reply "Confirmed" (by email or WhatsApp) and we charge the same hold. If an item is no longer available, we cancel it and release the hold, so you pay nothing for it. Details: Payment Policy.
Why do I need to reply "Confirmed"?
It lets us know we can reach you. We'll also send your item photos and shipping options to the same email.
What do the product labels mean?
- In-Stock — ready to order; most items reach our warehouse within 7–15 days.
- Pre-Order — order now; ships after the studio completes production.
- Pre-Order Closed — the studio's pre-order has ended. Tap "Ask for a pre-order slot" and we'll check for extra slots.
- Sold Out — no longer available from the studio. Tap "Find one for me" and we'll try to source one.
- Cancel Production — the studio cancelled this item. Full refund if you ordered it.
Are your statues brand new?
Yes. Every statue we sell on this site is a brand-new studio original.
What's the difference between Full Payment and Deposit?
Full Payment covers the full product price. With Deposit, you pay part now and receive a PayPal invoice for the balance when the studio completes production. The deposit amount differs by product and is shown on each product page.
How much is shipping?
Shipping isn't included in the price. Box sizes vary a lot between statues, so we quote shipping when your item is ready, with options for express, air, sea or land, and send a PayPal invoice for it. Ordering several items? Ask us about shipping them together. For an estimate before you order, tap "Shipping estimate" on the product page or message us on WhatsApp. Details: Shipping Policy.
When will my item ship?
In-stock items usually reach our warehouse within 7–15 days after your order is confirmed. Pre-orders ship after the studio completes production — see the estimated release time on the product page. Before shipping, we send you photos of your actual item.
Will I pay import duties?
Usually yes — import duties and taxes are paid by the buyer. Our sea shipping to the United States, most of Europe and parts of Southeast Asia includes duties.
Can I cancel my order?
Yes, free of charge before we charge your payment. After that, in-stock items have a 30% cancellation fee, and pre-orders keep the deposit (if you paid in full, we refund the rest). If the studio cancels production, you get a full refund. Details: After-Sales Policy.
Is my order tracked?
Yes. Every shipping method has a tracking number, which we email you once your parcel ships.
What if my item arrives damaged?
Contact us at info@yesgk.com as soon as possible with your order number and clear photos (an unboxing video helps too). We'll review it and work out a solution with you. Details: After-Sales Policy.
How do I contact you?
WhatsApp +86 198 0761 7217 or email info@yesgk.com. We reply within 24 hours.